Read our refund, cancellation, and transaction policies for digital products and subscriptions.
As we offer digital products and services, we generally do not provide refunds once access has been delivered or the service has been activated.
However, refunds may be considered in the following cases:
- Duplicate payment.
- Service not delivered within the promised timeline.
- Technical issues from our end that prevent access.
Cancellation:
Once a digital product or service is delivered, it cannot be canceled. For subscription-based services, cancellation requests should be raised before the next billing cycle.
To request a refund or cancellation, please contact us at within 7 days of your transaction.
kenzoAPI Credits
kenzoAPI credit top-ups are one-time, prepaid purchases and are not a subscription. The following terms apply in addition to, and where more specific than, the general policy above:
- Purchased credits are non-refundable once added to your wallet, except in the following cases:
- Duplicate payment for the same top-up.
- A technical issue on our end prevented the purchased credits from being added to your wallet.
- Credits were deducted for a request that failed due to a kenzoAPI or AI Provider error (these are not charged in the first place under normal operation, but if a documented error results in a deduction, contact us for reinstatement instead of a cash refund).
- Where credits have been partially consumed, any refund considered under the exceptions above is limited to the value of the unused portion of that specific top-up, calculated at the per-credit price paid.
- Kenzo Credit purchases do not renew automatically, so there is nothing to "cancel" in the subscription sense. You simply stop purchasing further top-ups at any time; core BuildNinja is unaffected.
- Purchased credits expire 12 months from the date of purchase and are not refunded, exchanged, or reinstated upon expiry.
Free Signup Allowance
The one-time Free Signup Allowance of Kenzo Credits is not a purchase and is therefore not eligible for any refund. It cannot be transferred, exchanged for cash, or renewed, and it expires 1 year after being claimed whether or not it has been used.
To request reinstatement of credits deducted in error, or a refund under the exceptions listed above, please contact us at within 7 days of the transaction or the date the error occurred, whichever is later.
